Shipping & Returns

Returns Policy

You may return most new, unopened items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

All orders within the U.S.A. under $150.00 have a flat shipping and handling rate of $12.00.

All orders over $150.00 within the U.S.A. are shipped for free, if they are under 30 lbs.  Over 30 lbs please call or E-mail for shipping charges.

Shipping internationally will also have an additional fee of $45.00, if the product is under 30 lbs.  Over 30 lbs please contact us for international shipping charges. 

From time to time any item will be back-ordered.  We will contact you with any back-orders and provide you with the estimated dated for the back-ordered item to ship.

EvaFlorence.com reserves the right to cancel or discontinue an item from our online catalog.

Thank you for shopping with EvaFlorence.com!